Typical job
Residents notice a bald-faced hornet nest attached
The crew confirms the pest and the nest location, then discusses treatment options for the reported activity. Technicians plan the work around access to the area and explain any product-label precautions that occupants need to follow. The customer understands what the crew plans to address and how to keep clear of treated areas as directed. Avoid disturbing a nest and share its location with the technician when describing the concern.
Typical job
Homeowners call after noticing mouse activity inside
A technician asks where activity has been noticed and inspects accessible areas to confirm the target pest and treatment locations. The crew discusses options and shares steps the homeowner can take to help reduce future pest activity. The homeowner receives a plan based on the inspection rather than the first sign alone. Point out the areas where activity appears and arrange access to relevant spaces, including kitchens, basements, or utility areas.